Privacy Policy

Renter Policy : WE DO NOT RENT TO LOCAL RENTERS AND IN ORDER TO QUALIFY FOR THE RENTAL YOU MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. (OUR AGENT CAN ASK TO SEE THE RETURN AIR TICKET) HOURS OF OPERATION. Payments Policy : PREPAID CREDIT CARDS, DEBIT CARDS WITH OR WITHOUT A MASTER CARD OR VISA LOGO ARE NOT ACCEPTED TO QUALIFY THE RENTAL BUT MAY BE USED TO PAY FOR THE RENTAL. THIS LOCATION DOES NOT ACCEPT PAYMENTS IN CASH. A CONFIRMATION DOES NOT MEAN YOU CAN USE YOUR DEBIT CARD FOR RENTAL. WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS AND DISCOVER. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME AT THE TIME OF THE RENTAL. A MINIMUM DEPOSIT OF $500 USD HOLD WILL PLACED ON THE CREDIT CARD AT THE TIME OF THE RENTAL. ALL RENTAL FEES, TAXES AND CHARGES ASSOCIATED WITH THE RENTAL ARE DUE AT THE TIME OF PICKUP. Drivers Policy : ADDITIONAL DRIVERS MUST MEET ALL REQUIREMENTS OF THE PRIMARY DRIVER AND A $16.99 USD PER DAY SURCHARGE WILL APPLY PER ADDITIONAL DRIVER. ANY AMENDMENTS TO THE RENTAL AGREEMENT MUST BE MADE AND SIGNED FOR AT THE RENTAL COUNTER. IF NATIONAL DRIVERS LICENSE PRINTED WITH NON-ROMAN ALPHABET (ARABIC, CHINESE, JAPANESE, CYRILLIC, ETC) MUST BE COMPLEMENTED BY AN INTERNATIONAL DRIVING PERMIT. DRIVERS LICENSES THAT ARE IN ENGLISH ARE ONLY ACCEPTED FROM THE UNITED STATE, CANADA, AUSTRALIA, NEW ZEALAND AND THE EUROPEAN UNION. NATIONAL DRIVERS LICENSES FROM THE EUROPEAN UNION THAT IS NOT IN ENGLISH, AS WELL AS COUNTRIES OUTSIDE THE EUROPEAN UNION, MUST BE ACCOMPANIED BY AN INTERNATIONAL DRIVER'S PERMIT. INTERNATIONAL DRIVING PERMITS ARE ONLY VALID OUTSIDE THE COUNTRY OF ORIGIN WHEN PRESENTED WITH THE ORIGINAL NATIONAL DRIVING LICENSE. NATIONAL DRIVERS LICENSES MUST BE VALID AT LEAST 6 MONTHS FROM THE DATE OF RENTAL IN ORDER TO BE USED TO RENT THE VEHICLE. THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 21 YEARS AND MAXIMUM IS 74 YEARS WITH THE EXCEPTION - U.S. GOVERNMENT RENTERS ON OFFICIAL BUSINESS THE MINIMUM AGE TO RENT IS 18. ALL RENTERS MUST PRESENT A VALID DRIVERS LICENSE AND MAJOR CREDIT CARD IN HIS OR HER OWN NAME. THIS MUST BE THE SAME CREDIT CARD USED TO BOOK OR PAY ONLINE. UNDERAGE DRIVERS 21 TO 24 YEARS OF AGE MAY DRIVE ECONOMY THROUGH STANDARD SIZE CARS AND MINIVANS. AN UNDERAGE FEE OF $19.99 USD PER DAY APPLIES. DRIVERS MUST BE AT LEAST 21 YEARS OF AGE AND PRESENT A VALID PHOTO DRIVERS LICENSE FROM THE STATE OR COUNTRY IN WHICH THEY RESIDE AT THE TIME OF RENTAL. NON-U.S. CITIZENS WHO PRESENT A FOREIGN DRIVER'S LICENSE AT THE TIME OF THE RENTAL WILL BE REQUIRED TO PRESENT THIER PASSPORT AS A SECOND FROM OF IDENTIFICATION. IF DRIVERS LICENSE IS IN A LANGUAGE OTHER THAN ENGLISH AN INTERNATIONAL DRIVERS PERMIT IS REQUIRED. ADDITIONAL DRIVERS MUST MEET THE SAME QUALIFICATIONS AS THE PRIMARY DRIVER. RENTERS MUST PROVIDE AN EMAIL ID, TWO VALID PHONE NUMBERS AND, ONE FROM U.S. AND THE OTHER FROM THE COUNTRY OF RESIDENCE. NO LEARNER PERMITS OR PHOTOCOPIES OF DRIVING LICENSE ARE ACCEPTED. YOU MUST HAVE AN ORIGINAL DRIVING LICENSE WHILE RENTING A VEHICLE. Geographic Policy : UNLIMITED MILEAGE IS OFFERED FOR TRAVEL WITHIN THE STATE OF VIRGINA ONLY. IF TRAVELLING OUTSIDE THE STATE OF VIRGINA , MILEAGE IS CAPPED AT 200 MILES PER DAY, 1400 MILES PER WEEK AND 2500 MILES PER RENTAL AGREEMENT. FROM THE TIME OF PICKUP. EXCEEDING KM ALLOWANCE IS CHARGED AT $0.28 USD PER MILE.OUT OF STATE TRAVEL FEE OF $8.99/DAY APPLIES.. UNLIMITED MILEAGE IS NOT AVAILABLE TO LOCAL RENTERS. Local Policy : LOCAL RENTERS PLEASE NOTE THAT OUR LOCATIONS IS CHICAGO AND ATLANTA DO NOT RENT TO LOCAL RENTERS . ALL CUSTOMERS MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. Shuttle Policy : ROUTES CAR RENTALS DOMESTIC TERMINAL INSTRUCTIONS-UPON ARRIVAL AT RICHMOND INTERNATIONAL AIRPORT, COLLECT YOUR LUGGAGE AND FOLLOW SIGNS TO THE GROUND TRANSPORTATION AND BAGGAGE CLAIM AREA. IF YOU DO NOT HAVE A PHONE PLEASE GO TO THE CONCIERGE DESK AND THE AGENT WILL CALL ROUTES FRONT DESK FOR PICKUP SHUTTLE TELEPHONE NUMBER : 8049569282 General Policy : THERE ARE NO REFUNDS OR CREDIT FOR EARLY RETURNS CHILD SEATS AVAILABLE UPON REQUEST FOR $9.99 USD PER DAY. NAVIGATIONAL SYSTEM (BUILT-IN SYSTEM) NAVIGATIONAL SYSTEM GPS IS AVAILABLE FOR $9.99 USD A DAY. ALL OPTIONAL EQUIPMENT ARE SUBJECT TO AVAILABILITY AT THE TIME OF THE RENTAL. VEHICLE MUST BE RETURNED AT THE SAME LEVEL OF FUEL AS RENTED. A $75.00 USD SERVICE CHARGE PLUS FUEL COST WILL APPLY IF NOT RETURNED AT THE SAME LEVEL. THERE IS NO CREDIT FOR UNUSED FUEL. WE DO NOT RENT TO LOCAL RENTERS AND IN ORDER TO QUALIFY FOR THE RENTAL YOU MUST HAVE A VALID RETURN ITINERARY IN ORDER TO RENT. (OUR AGENT CAN ASK TO SEE THE RETURN AIR TICKET) FAILURE TO NOTIFY LOCATION AT THE TIME OF RENTAL WHEN DRIVING OUT OF ORIGINATING STATE MAY RESULT IN ADDITIONAL PENALTIES. RENTAL EXTENSIONS - CUSTOMERS WISHING TO EXTEND THEIR RENTAL MUST EITHER MAKE A NEW RESERVATION FROM THE SOURCE OF THE ORIGINAL BOOKING OR BY GETTING APPROVAL FROM THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED. IF THE EXTENSION IS REQUESTED AT THE RENTAL LOCATION WHERE THE VEHICLE WAS RENTED THEN THEN ANY COVERAGE`S INCLUDED WITH THE ORIGINAL BOOKING ARE NOT INCLUDED WITH THE EXTENSION. WE ACCEPT VISA MASTERCARD AMERICAN EXPRESS DISCOVER DINERS CLUB AND CARTE BLANCHE. RENTER MUST PRESENT A VALID CREDIT CARD IN HIS OR HER OWN NAME COURTESY SHUTTLE IS AVAILABLE TO AND FROM THE AIRPORT DURING REGULAR BUSINESS HOURS WE DO NOT ACCEPT PREPAID / DEBIT CARDS ALL VEHICLE ARE SMOKE AND PET HAIR FREE. IF VEHICLE IS RETURNED WITH SMOKE ODOR OR PET HAIR OR ANY RESIDUE THERE WILL BE A CLEANING CHARGE UP TO 500.USD. WHILE MARIJUANA IS A LEGAL SUBSTANCE IN CANADA AND SEVERAL U.S. STATES, USE OF THIS PRODUCT WHILE OPERATING A VEHICLE IS STRICTLY PROHIBITED AND WILL VOID ANY COVERAGES INCLUDED WITH YOUR RENTAL WHETHER PURCHASED FROM US OR THROUGH A 3RD PARTY. ANY MARIJUANA USE DETECTED IN THE RENTED VEHICLE WHEN THE VEHICLE IS RETURNED OR ANY MARIJUANA THAT IS FOUND IN AN UNSEALED CONTAINER, WILL BE SUBJECT TO A $500.00 USD CLEANING FEE. IN ADDITION TO THE CLEANING FEE THE RENTER WILL NOT BE PERMITTED TO RENT FROM ROUTES CAR RENTAL IN THE FUTURE. PREPAID TOLLS ARE AVAILABLE FOR $3.99 USD PER A DAY FOR UNLIMITED USAGE. CUSTOMER ARE RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE IF PREPAID OPTION IS NOT PURCHASED AT THE TIME OF RENTAL. TOLLS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER THE VEHICLE IS RETURNED AND WILL BE CHARGED A 50.00 USD ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTER'S CREDIT CARD OR BANK STATEMENT. YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH THOSE VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED AN ADMIN FEE OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. ALL FEES ARE TAXABLE. WE USE REASONABLE COMMERCIAL EFFORTS TO ENSURE THE ACCURACY OF ALL INFORMATION POSTED ON OUR WEBSITE OR DISTRIBUTED TO OTHER WEBSITES. OUR LIABILITY, IF ANY, SHALL BE LIMITED TO THE NUMBER OF RENTAL CHARGES PAID TO US. THE TERMS AND CONDITIONS AND PREVAILING LAW COVERING THE RENTAL SHALL BE THOSE STATED ON THE RENTAL CONTRACT PRESENTED AT THE RENTAL LOCATION. A RENTAL DAY CONSISTS OF A 24-HOUR PERIOD COMMENCING WITH DATE AND TIME INDICATED ON THE RENTAL CONTRACT. CHANGES TO THE RESERVATION OR THE RENTAL MAY RESULT IN A CHANGE OF RATE OR AN ADDITIONAL FEE. THERE ARE NO REFUNDS FOR EARLY RETURNS. MULTIPLE OR DUPLICATE RESERVATIONS MUST BE MADE IN DIFFERENT NAMES OR THOSE RESERVATIONS MAY NOT BE HONORED AND ARE SUBJECT TO AN ADMIN FEE. VEHICLE MAKES, AND MODELS ARE EXAMPLES ONLY AND ARE NOT GUARANTEED. IF YOU HAVE RESERVED A PAY ON ARRIVAL RENTAL A CREDIT CARD GUARANTEE IS REQUIRED IN ORDER TO RESERVE A VEHICLE. IF YOU HAVE RESERVED A PREPAID PAY NOW RENTAL YOUR CREDIT CARD WILL BE CHARGED IN FULL AT THE TIME OF RESERVATION. YOUR BOOKING WILL BE GUARANTEED FOR PICKUP. THE CREDIT CARD USED FOR PREPAYMENT MUST BE PRESENTED AT THE RENTAL COUNTER AT THE TIME OF PICK UP. THIS IS A NON-REFUNDABLE RESERVATION AND MAY NOT BE MODIFIED OR CANCELLED. IF YOU DO NOT PICKUP YOUR RENTAL WHEN SCHEDULED YOUR RESERVATION WILL BE CANCELLED AND YOU WILL NOT RECEIVE A REFUND OR CREDIT. PREPAID RATES ARE SUBJECT TO AVAILABILITY. NOT INCLUDED IN YOUR RATE IS FUEL, UNDERAGE DRIVER FEE, ADDITIONAL DRIVER FEE AND SPECIAL EQUIPMENT AS WELL AS SUPPLEMENTAL LIABILITY INSURANCE OR ANY OTHER AVAILABLE OPTION. YOU WILL BE RESPONSIBLE FOR ANY DEDUCTIBLE OR EXCESS OF INCLUDED COLLISION OR THEFT WAIVERS IN CASE OF DAMAGE OR LOSS. PREPAID TOLLS ARE AVAILABLE FOR $5.99 USD PER A DAY FOR UNLIMITED USAGE. CUSTOMER ARE RESPONSIBLE FOR PAYING ALL TOLLS INCURRED WHILE USING THE VEHICLE IF PREPAID OPTION IS NOT PURCHASED AT THE TIME OF RENTAL. TOLLS NOT PAID FOR DURING THE RENTAL WILL BE PROCESSED AFTER THE VEHICLE IS RETURNED AND WILL BE CHARGED A 50.00 USD ADMIN FEE TO THE CREDIT CARD THAT WAS PROVIDED AT THE TIME OF RENTAL. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON RENTER'S CREDIT CARD OR BANK STATEMENT. YOU ARE RESPONSIBLE FOR PAYING ALL PARKING AND TRAFFIC VIOLATIONS INCURRED WHILE USING THE VEHICLE. IF YOU INCUR A VIOLATION DURING THE RENTAL OUR AGENT WILL PROCESS AND BILL YOU FOR FINES ASSOCIATED WITH THOSE VIOLATIONS. IN ADDITION TO ANY VIOLATION FEES YOU WILL ALSO BE CHARGED AN ADMIN FEE OF 50.00 USD PER VIOLATION. THESE ITEMS WILL BE BILLED DIRECTLY TO THE CREDIT USED FOR THE RENTAL TRANSACTION. CHARGES WILL APPEAR AS A SEPARATE LINE ITEM ON YOUR CREDIT CARD OR BANK STATEMENT. ALL FEES ARE TAXABLE. Business hours Policy : MONDAY-SUNDAY 06:00 AM-23:59 PM Insurance Policy : THE PURCHASE OF RCP IS OPTIONAL. CUSTOMERS WHO DO NOT PURCHASE OUR RCP MUST PROVIDE PROOF OF INSURANCE WHICH SHOULD INCLUDE THE NAME AND ADDRESS OF THE INSURER AND THE POLICY NUMBER. THIS RULE APPLIES TO ALL POLICIES INCLUDING COLLISION COVERAGE'S PURCHASED FROM *ONLINE* BOOKING SOURCES. RENTERS COLLISION PROTECTION (RCP) CAN BE PURCHASED FOR $24.95 USD PER DAY AND LIMITS RENTERS RESPONSIBILITY TO $250 USD DEDUCTIBLE FOR ECONOMY, COMPACT, INTERMEDIATE, STANDARD, AND FULL-SIZE VEHICLE'S. RCP COVERS UP TO $20,000 IN DAMAGES. RCP FOR MID-SIZE AND STANDARD SUV'S (5 SEATER), AND MINI VANS IS $29.99 USD PER DAY AND THE RCP COVERS UPTO $20,000 USD IN DAMAGES. IN ALL CASES LIMITED FINANCIAL RESPONSIBILITY IS CONTINGENT ON THE FACT THAT THE TERMS OF THE RENTAL AGREEMENT ARE NOT VIOLATED ADDITIONAL RCP OPTIONS MAY BE AVAILABLE AT THE TIME OF RENTAL, CUSTOMERS SHOULD CHECK WITH THE RENTAL AGENT. IF DECLINING RCP RENTER MUST PRESENT PROOF OF COVERAGE WITH DOLLAR AMOUNT COVERED. WE WILL CALL THE INSURANCE COMPANY TO VERIFY IF COVERAGE IS ACTIVE. RCP IS $24.95 USD PER DAY. RENTAL COLLISION PROTECTION COVERS UP TO $20,000 USD IN DAMAGES. CUSTOMER WILL ALSO BE RESPONSIBLE FOR $250.00 USD DEDUCTIBLE. Rental Instructions : TRAVEL TO CANADA AND MEXICO NOT ALLOWED AFTER HOURS DROP OFF IS NOT ALLOWED AT THE LOCATION Cancellation Policy : CUSTOMERS WHO FAIL TO CANCEL THEIR RESERVATION AT LEAST 48 HOURS PRIOR TO PICK UP TIME OR FAIL TO SHOW UP FOR THEIR RESERVATION OR DO NOT QUALIFY FOR THE RENTAL WILL BE SUBJECT TO A ONE DAY RENTAL CHARGE OR A $25.00 USD ADMIN FEE WHICHEVER IS HIGHER. DUPLICATE RESERVATIONS THAT ARE NOT CANCELLED OR PICKED UP WILL ALSO BE SUBJECT TO THE ADMIN FEE. PLEASE NOTE WE HOLD RESERVATIONS FOR 2 HRS FROM THE RESERVED PICKUP TIME SUBJECT TO PUBLISHED BUSINESS HOURS. CANCELLATIONS MUST BE THROUGH THE ORIGINAL BOOKING SOURCE. ANY PREPAID OR PAY ON ARRIVAL RESERVATION THAT WAS MADE ON THE ROUTES CAR RENTAL WEBSITE FOR PICK UP DURING THIS TIME PERIOD CAN BE CANCELLED BY SENDING A CANCELLATION REQUEST TO CUSTOMERCARE@ROUTES.CA. THOSE CUSTOMERS THAT HAD PREPAID RESERVATIONS WILL RECEIVE A CREDIT VOUCHER GOOD FOR THE AMOUNT THAT HAS BEEN PREPAID TO US AND WILL BE VALID UNTIL THE END OF THIS YEAR. PAY ON ARRIVAL RESERVATIONS THAT ARE CANCELLED WILL NOT BE SUBJECT TO A CANCELLATION FEE. BOTH PREPAID AND PAY ON ARRIVAL RESERVATIONS MUST BE CANCELLED PRIOR TO THE SCHEDULED PICK UP OF THE RENTAL. RESERVATIONS THAT ARE NOT CANCELLED PRIOR TO PICK UP WILL BE SUBJECT TO THE TERMS AND CONDITIONS THAT WERE CURRENTLY IN PLACE AT THE TIME THE RESERVATION WAS MADE. CUSTOMERS WHO MADE BOOKINGS THROUGH A 3RD PARTY WEBSITE MUST CANCEL THEIR RESERVATIONS THROUGH THAT SITE AND ARE SUBJECT TO THAT SITES CANCELLATION POLICIES. AGAIN, THIS ONLY APPLIES TO RENTALS THAT WERE DUE FOR PICK UP FROM APRIL 3RD THROUGH JUN 30TH. WE WILL CONTINUE TO MONITOR THE SITUATION AND WILL PROVIDE FURTHER DIRECTION AS WE APPROACH CLOSE TO JUN 30TH. PLEASE NOTE THAT CANCELLATIONS CAN ONLY BE MADE BY EMAILING CUSTOMERCARE@ROUTES.CA